Booking online?

 

 Yesterday I needed to book a hospital appointment, was it easy?  No!  It's bloody wasnt!

 Now I know why places want you to book online, it means you do the work and they avoid paying someone.  Problem is a lot of the time, the systems are so crap they just dont work.

 As I say I needed a hospital appointment.  I go onto the booking page and choose a time, this would be easier if they knew the difference between AM and PM, and if they knew the bloody place doesnt do appointments at five past midnight.

 Still I go through the process and click confirm to finsih the booking, great... except, it freezes up and I get a spinning wheel for 10 minutest and nothing.  Try again on my phone this time in case it's a computer issue, and ... exactly the same thing.

 So now I spend 10 minutes looking for the phone number, oh they didnt actually put it on the booking page to make it easy, they hid it on a different page and well hidden it was.  So then I ring, and I'm number ten in the queue.

 To be fair it only took about fifteen minutes to speak to someone who sorted me an appointment, but just  having the phone number would have been quicker and easier, and probably far more efficent all around.

 Finally if your going to have online booking, make sure it bloody works.